Returns & Exchanges

At COMO Collective, we want you to love what you wear — but we understand sometimes things don’t work out. Here’s how our returns and exchanges work:

Returns:

We accept returns on unused, unworn, unwashed items with original tags intact. Return requests must be raised within 7 days of delivery. Items must be shipped back in the original packaging.

Exchanges:

If you’d like to exchange your item for a different size or style, please email us — we’ll do our best to help, subject to availability. Exchanges are only possible for the same product category and price range.

What’s Not Returnable:

Items bought on sale or discounted promotions are not eligible for return or exchange. Personalised or custom orders cannot be returned.

How to Raise a Return or Exchange:

Simply write to us: orders@comocollective.com with your order number and reason for return or exchange.

Our team will guide you through the next steps and share the return address details.

Refunds:

Once we receive and inspect the returned item, your refund will be processed as store credits,

Please note: No cash refund will be made. Shipping charges (if any) are non-refundable. We’re here to make this process smooth and fair for everyone — so please reach out if you have any questions.

For all return and exchange queries: orders@comocollective.com